FAQ

Every IVERLO block, mat and basket is sized in steps of 12 cm (12, 24, 36, 48, 60, 72 cm and so on). That is why blocks from different prints still sit flush on each other and fit into the baskets.

No. They have flat, firm faces and a dotted non-slip base panel, so they sit on each other without straps, hooks or fasteners. Build stacks on a flat floor, heaviest and widest block at the bottom, and do not stand on them.

Yes. Each print family has five blocks that make up its own three recipes, but all blocks share the same module, so you can build a stool from a Fern Slab, an Oat Brick and a Ginkgo Drum if you like.

They are calculated from the block dimensions and rounded. Blocks filled with buckwheat hulls or kapok settle by 1–2 cm with use; foam blocks keep their height.

No. The four prints — fern, ginkgo, wild oat and clover — are simply plants we drew by hand. We do not use religious symbols on any product.

Every product page lists the fill and its weight under “Fill”, and counts every part in “What is in the box”. There are three fills: buckwheat hulls in a zipped cotton inner bag, kapok fibre in a zipped cotton inner bag, or a polyurethane foam core wrapped in polyester wadding.

Yes. Unzip the cover, open the inner bag and take out some hulls. Keep them in a jar or bag so you can top up later.

Unzip the cover, turn it inside out and machine wash at 30 °C. Line dry, do not tumble dry, and iron on the reverse if needed. Do not wash buckwheat hulls, kapok or foam; air them instead and spot-clean the foam with a damp cloth.

Yes, for eight of the blocks. Replacement covers are sold without an insert or fill; the product page tells you which block each cover fits.

We make floor cushions, not medical products, and we make no health claims. Our height guide and recipes simply tell you how high each stack is so you can choose what feels comfortable.

US dollars (USD), euros (EUR), British pounds (GBP), Danish kroner (DKK) and Swedish kronor (SEK). You can choose the currency in the language and currency menu. At checkout, the currency follows your delivery country: USD for the United States and Canada, GBP for the United Kingdom, EUR for the eurozone countries we deliver to, DKK for Denmark and SEK for Sweden. The currency code is shown next to every price.

The payment methods available for your order are shown at checkout. Payments are processed by our PCI DSS compliant payment providers over an encrypted connection; we never see or store your full card number. Your statement will show the charge as IVERLO.

No. We do not run sales, discount codes or countdown offers. If that changes, the conditions will be shown next to the offer.

We dispatch within 1–3 business days. Costs and estimated delivery times for every country are on our Shipping page and are shown at checkout before you pay.

Yes. You can return unused items within 30 days of delivery. Customers in the EU and UK also have a 14-day statutory right of withdrawal. See Returns & Refunds, or use Withdraw from contract here.

Yes — email us as soon as possible. If your order has not been dispatched, we cancel it and refund you in full. If it has already left us, you can withdraw from the contract or return it as described in our returns policy.

Only the items counted in “What is in the box” on the product page. Other blocks, mats, furniture, plants and props in our images are styling only.